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Network Support Centre Manager (IT IS Shared Services Delivery Department)
 Témaindító: techpeople
| 2009.11.09. 14:10 | Válasz erre 
-Global – Direct hands-on management of a team of technical network support specialists in a global delivery organization comprised of 3 service delivery centres.
- Work with managers of the other centres to develop and refine processes and track delivery metrics for continuous improvement of services.

-Staff and develop technical support team in centre.
-Develop and refine processes & procedures in support of multiple projects and customers.
-Respond to customer escalations.
-Measure and manage performance of centre against contracted SLA’s.
-Drive consistency of delivery between centres.
-Provide support to sales and project teams through presentations on global delivery capabilities of team.

Advanced degree in Information Technology or similar related field (with significant level of direct experience in operations centre & management in lieu of formal degree)

Technical Skills & Specialisation:
-Must have a deep understanding of TCP/IP networking principles as applied to LAN/WAN technologies, carrier transport technologies and trouble ticketing systems.
-Experience in supporting data center operations (servers, databases and storage).
-10+ years in supervising or managing network or data centre operations businesses, preferably in a service provider environment.
-Involved in interacting with local and international carriers as well as equipment & service vendors.

Soft Skills :
-Ability to directly manage and staff and act as mentor (will lead a team of approx. 5 engineers)
-Detailed understanding of processes related to the delivery of incident, change and problem management in an operations centre environment.
- Must possess superior customer skills to interact with all levels of customers and internal delivery teams.
-Ability to remain calm and professional under pressure.

Lanuage skills:
-Fluent English language knowledge is a must.
-Also required to be fluent in French or German

Travel expectations:
-1-3 weeks at a time (twice a year to US and India)
-Some local travel of shorter duration within Europe is also possible.

-ITIL certification
-Cisco certification (CCNA, CCIP)

Start: ASAP
Salary: Competitive
Location: Budapest (Pest)

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